This Privacy Policy explains how Pacific Towing & Recovery ("we", "us", "our") collects, uses, and protects information when you visit pacifictowingrecovery.com, call our dispatch line, or request services. We comply with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the CPRA.
1. Information we collect
- Contact details you provide (name, phone, email, pickup/drop-off address).
- Service details (vehicle year/make/model, situation description).
- Technical data (IP address, browser type, device, referring URL) collected via cookies and analytics.
- Communications with our dispatch and support team.
2. How we use information
- To dispatch a tow, roadside, or impound service you requested.
- To communicate about your job, invoice, or vehicle release.
- To improve site performance, security, and content.
- To comply with Washington State RTTO regulations and other legal obligations.
3. Cookies & similar technologies
We use the following categories of cookies:
- Strictly necessary — required for the site to function (session, security). Cannot be disabled.
- Preferences — remember your cookie choices and settings.
- Analytics — help us understand which pages are useful (aggregated, non-identifying).
When you first visit the site, a banner lets you accept all cookies or reject non-essential ones. You can change your choice at any time:
4. Your rights (U.S. residents)
Depending on where you live, you may have the right to:
- Know what personal information we collect and how we use it.
- Request a copy of your personal information.
- Request deletion of your personal information, subject to legal exceptions.
- Correct inaccurate personal information.
- Opt out of the sale or sharing of personal information. We do not sell personal data.
- Be free from retaliation for exercising these rights.
To exercise any of these rights, email us at pacifictowingwa@gmail.com or call (253) 350-3874. We will verify your identity before responding.
5. Data sharing
We share information only with trusted service providers (hosting, payments, dispatch software), with law enforcement when legally required (e.g., RTTO reporting), and with insurance carriers when you authorize it.
6. Data retention & security
We keep records only as long as needed to provide services and comply with Washington and federal retention rules. We use industry-standard safeguards (encryption in transit, access controls) to protect your data.
7. Children's privacy
Our site is not directed to children under 13 and we do not knowingly collect their personal information.
8. Contact us
Pacific Towing & Recovery
1446 Valentine Ave SE, Pacific, WA 98047
Phone: (253) 350-3874
Email: pacifictowingwa@gmail.com
This policy may be updated periodically. Continued use of the site after changes constitutes acceptance of the updated policy. See also our Licenses & Credentials.